Thank you for shopping at Royel Edition. We value your trust and aim to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. Return & Exchange Period

You have 3 days from the date of receiving your item to request a return or exchange. Unfortunately, if 3 days have passed since your delivery, we cannot offer you a refund or exchange.

2. Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in the original packaging with all tags and labels intact.

  • You must provide the proof of purchase (invoice or order ID).

3. Valid Reasons for Returns

We accept returns under the following circumstances:

  • The product is damaged, defective, or torn upon arrival.

  • The product is the wrong size or color compared to what you ordered.

  • The product does not match the description or images shown on the website.

4. Non-Returnable Items

Please note that certain items cannot be returned:

  • Items on Clearance Sale or discounted items (unless there is a manufacturing defect).

  • Custom-made or personalized products.

  • Items that show clear signs of use or damage caused by the customer.

5. Refund Process

Once we receive and inspect your returned item, we will send you an update regarding the approval or rejection of your refund.

  • Method: Approved refunds will be processed via the original payment method (e.g., bKash, Nagad, or Bank Transfer).

  • Timeline: It usually takes 7 to 10 working days for the refund to reflect in your account after processing.

6. Shipping Costs

  • Our Responsibility: If the return is due to a mistake on our part (damaged or wrong item), Royel Edition will cover all shipping costs.

  • Customer Responsibility: If you wish to exchange an item due to a change of mind or personal preference, you will be responsible for paying the shipping costs for returning the item.

7. Contact Us

For any return or refund-related queries, please reach out to our support team:

  • Email: Support@royeledition.com

  • Phone:01714750730

  • Address: Block-K Road-06 House-25 Bashundhara R/A

We highly recommend checking the product in front of the delivery agent at the time of delivery. If any issues are found, please inform us immediatel